Site Policies


ACCESSIBILITY strives to ensure that its services are accessible to people with disabilities. has invested it’s resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.



Every item in our store comes with a 100% satisfaction guarantee. If you are not completely satisfied with your order within 30 days of its arrival, we'll refund your money (less shipping & handling charges and/or expenses) or exchange it for another item. Simply contact customer service through our customer service portal for return authorization.

When returning a product, please use a prepaid, traceable shipping method. This ensures that your return package is safely delivered to us, and provides proof of shipment which can be useful in case of disputes. You'll be able to track the package in transit and confirm its delivery. For your protection, please insure the package for its full value. COD's are not accepted.

Please note that we do not cover the cost of return shipping if the return is due to personal reasons, such as a change of mind or ordering an incorrect size. However, if there's been a mistake on our part, we fully accept responsibility. In such cases, we will provide a prepaid return shipping label, enabling you to return the incorrect item back to us at no additional cost. Once we receive the returned item, we'll either send you the correct item or issue a full refund, based on your preference.



Orders placed after 12 PM, Eastern USA Timezone, will be shipped the following business day.  When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page, but are estimates only.  For actual transit time and details, please refer to the tracking number provided in your shipment confirmation email.  Questions regarding shipping should be directed to the carrier (carrier information can be found in the tracking information).

The map below will give you a transit time estimate. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

NorChill Coolers and Drinkware Covered Area

*International Customers: Please note that orders shipping to destinations outside the Continental USA (including orders to Canada) could take up to 21 days to arrive.



All contents of this website are Copyright © 2023, NorCross Outdoors, Inc. All Rights Reserved. This website, nor any part thereof, may be copied, reproduced or distributed without expressed written consent from NorCross Outdoors. This includes, but is not limited to, all content, graphics, and media. All /content and information on this site is subject to change without notice. NorCross Outdoors is not responsible for any errors or omissions on this domain. NorCross Outdoors makes no warranties, either expressed or implied concerning the /content or performance of this site, including any information or products downloaded.



The materials displayed on this website are copyright © of NorCross Outdoors and/or its clients. All rights are reserved. You may not download, copy, distribute or amend the materials on this website without the express written consent of NorCross Outdoors, except that you may download materials, where indicated, for your own personal non-commercial use.



This web site may provide links to third party websites where you may be able to download materials etc. Please note that NorCross Outdoors does not endorse or approve the /content of any third party site, nor will NorCross Outdoors, Inc have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the /content of any third party site infringes any law or the rights of any person or entity).



Information that is Gathered from Visitors:   How the Information is Used: The information is used to enhance the visitor's experience when using the website to display personalized content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options:  If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies: Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also, they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes.

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If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.  Email: